From people who sat with us
Client notes
These are readings of specific sittings, not scores. Names are shortened because claims files are not a public gallery.
They spent an afternoon on our Batumi water-damage cluster instead of sending a glossy pack. I still wish the charts had arrived a week earlier for the treaty meeting, but the reserve movement page was the one I actually tabled.
Eka N., claims supervisor, western Georgia motor and property book
The renewal sheet was two pages. Our previous attempt had been a binder. The underwriter asked about the 2023 fire on page two, which is exactly why we had opened that file with Giorgi the week before.
Levan M., independent broker, Kutaisi
Nino would not chart recoveries we could not show her in the ledger. That annoyed the person who wanted a clean leakage percentage for the board. It was the right refusal. We reopened fourteen motor files and found four letters that had simply stopped.
Claims lead, Imereti motor book (name withheld)
The large-loss walkthrough did not tell us the claimant would settle. It told us the survey was eight months old and the medical notes were still promised. We already knew it in the corridor. Seeing it on a half-page made the reserve conversation shorter.
Ana G., handler supporting a liability file above GEL 200,000
A longer sitting: the Imereti motor book
A regional motor book came to Level 8 with a clean paid-loss total and a nervous claims manager. Closings looked fine until first-notice dates were lined up against first payments. Winter windscreen work was brisk. Bodily injury files from two junctions on the Kutaisi bypass were not. The briefing did not recommend hiring; it named the twelve open files whose silence was expensive and the recovery column that had not moved since a single letter in March.
The reservation, which belongs here as much as the finding: the listing had no catastrophe flag, so a hail week in a neighbouring municipality was mixed into attritional noise. We said so on page one. The manager used the twelve-file list the following Monday. The hail point waited for a better coding conversation with their own IT staff — which is their work, not ours.
If you want a sitting of this kind, write to the desk with a file count rather than a slogan.