Refunds and cancellation

These rules apply to confirmed sittings (claims book review, walkthrough, briefing, leakage sample, renewal pack). They do not apply to goods, software licences, or deliveries we do not offer. Fees are informational on the rates page until we confirm a sitting in writing.

Eligibility

A refund is due when we cancel a sitting we cannot staff, when we cannot obtain the files we agreed were necessary and you have paid a deposit, or when a statutory cooling-off right applies to you as a consumer under Georgian law and you use it in time. A refund is not due merely because you dislike a finding.

Timeframe

Ask in writing to hello@broker-vectorbase.digital within fourteen days of the event you rely on (our cancellation, a missed cooling-off window you still believe applies, or a sitting that did not occur). We respond within ten working days.

Full or partial refund

Deposit before reading starts. If you cancel more than five working days before the agreed start, the deposit is returned in full. Inside five working days, we keep half the deposit for the diary slot on Level 8, unless we fill the slot with another sitting — in that case we return the rest.

After reading starts. Time already spent (including chart work) is charged at the confirmed rate; the unused remainder of the fee is returned. If a bound pack has been delivered, the sitting is complete and the fee is not returned.

Our cancellation. Fees paid for that sitting are returned in full.

Non-refundable items

Out-of-pocket travel we have already bought at your written request (a day in another city) is not returned. Binding and printing already ordered for a pack you then cancel is deducted at cost.

Process and method

Write with the sitting date and the confirmation reference. Refunds go back by the same method you paid (bank transfer in GEL unless we agree otherwise). Allow up to fifteen working days after we accept the refund for the bank to show it.

Cancellation, rescheduling, deposits, no-shows

You may reschedule once, with three working days’ notice, at no extra fee. A second change is treated as a cancellation of the slot. If you do not attend a booked walkthrough and do not call the office the same morning, the day is charged. Deposits are set in the confirmation, usually thirty percent of the quoted fee, and are credited to the final invoice.

Work already started and materials

Once we have opened your listing or files, confidentiality still applies; we destroy copies according to the privacy notice if the sitting dies, after any fee for time spent is settled. We do not keep your originals; do not send them.

Exceptions

If Georgian consumer law gives you a stronger right than this page, that right prevails. This page does not cover insurance premiums, policy refunds, or claim payments — we do not collect those.

Telephone for a refund question: +995 431 555 750.