When leakage is just a missing recovery letter

Leakage reviews attract strong words. Boards like a percentage. Files like a letter. In a motor sample from last spring we found four closed collisions where the notes named a third party and the ledger showed nothing recovered. Two of those files had a first letter on headed paper and no follow-up. One had a telephone note and no address. One had a contribution that was waiting on a police protocol still promised.

Calling all four “leakage” would have made a sharp slide. It would also have sent handlers after the wrong work. The briefing listed each file with the next ordinary step: a second letter, a proper address, a call about the protocol. The percentage went in an appendix, with a sentence that the sample was forty files, not the book.

If you ask us for a leakage sitting, send twenty files you already distrust and twenty we pick from closed paid claims. A sample made only of your worries will confirm them. A mixed sample is slower and more use to a claims manager who has to choose what to reopen this month.